1. About Orna

Orna is an online jewellery store offering handcrafted and traditional-inspired jewellery products.

Product images and descriptions are provided to help you understand each item. Minor variations may occur due to lighting, photography, screen settings and the handcrafted nature of certain products.

2. Use of Our Website

You agree to use the Orna website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

• You must provide accurate information when placing an order.
• You must not misuse, copy or distribute website content without permission.
• You must not attempt to gain unauthorized access to our website or systems.

3. Products & Product Information

We make reasonable efforts to ensure that product images, descriptions and other information displayed on the website are accurate.

Actual product colors may appear slightly different depending on your device and display settings.

Product availability may change without prior notice.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

The applicable price at the time of placing your order will be considered for that order, subject to applicable offers or discounts.

5. Orders & Payment

When you place an order through our website, you are requesting to purchase the selected products.

Orders are subject to product availability and successful payment confirmation.

Orna reserves the right to cancel or refuse an order in cases such as product unavailability, incorrect product information, payment issues or suspected fraudulent activity.

6. Shipping & Delivery

Orders are shipped to the delivery address provided during checkout.

Delivery timelines may vary depending on the destination, shipping partner, availability and circumstances outside our control.

7. Returns & Exchanges

Returns and exchanges are subject to the conditions described in our Returns & Exchange Policy.

Products must meet the applicable eligibility requirements for a return or exchange to be accepted.

8. Jewellery Care

Jewellery should be handled and stored carefully according to the care recommendations provided by Orna.

Exposure to water, perfumes, chemicals, excessive sweat and improper storage may affect the appearance of jewellery.

9. Intellectual Property

All website content, including text, product descriptions, photographs, graphics, logos, designs and other materials, is owned by or licensed to Orna unless otherwise stated.

Content may not be reproduced, copied, distributed or used for commercial purposes without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment providers, shipping partners, website technology providers and other service providers.

Your use of such services may also be subject to their respective terms and policies.

11. Limitation of Liability

Orna makes reasonable efforts to keep the website and services available and accurate. However, we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.

To the extent permitted by applicable law, Orna shall not be responsible for losses resulting from circumstances beyond our reasonable control.

12. Changes to These Terms

Orna may update or modify these Terms & Conditions from time to time. Any updated version will be published on this page.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India, subject to applicable legal requirements.