FAQ
Frequently Asked Questions
Find answers to some of the most common questions about our jewellery, orders, shipping, care and more.
Everything You Need to Know
We've put together some helpful information to make your shopping experience simple and enjoyable. If you still need assistance, feel free to contact us.
About Our Jewellery
What is oxidized jewellery?
Oxidized jewellery is designed with an antique, vintage-inspired finish that gives the jewellery its distinctive traditional and handcrafted look.
Is your jewellery suitable for everyday wear?
Our jewellery can be worn for everyday occasions as well as traditional and festive events. Proper care will help maintain its appearance for longer.
Is the jewellery handcrafted?
Our designs are inspired by traditional Indian jewellery craftsmanship and heritage aesthetics, with attention to detail in every piece.
Jewellery Care
How should I take care of my jewellery?
Keep your jewellery away from water, perfumes, chemicals and excessive moisture. Store each piece in a dry place when it is not being worn.
Can I wear oxidized jewellery in water?
We recommend avoiding water and moisture as much as possible. This helps preserve the finish and appearance of the jewellery.
How should I store my jewellery?
Store jewellery in a clean, dry and preferably airtight pouch or jewellery box. Avoid storing multiple pieces together to prevent scratches and tangling.
Orders & Payment
How can I place an order?
Select the product you like, add it to your cart and proceed to checkout. Follow the instructions provided to complete your order.
What payment methods do you accept?
We accept the payment options available on our website during checkout.
Can I cancel my order?
Order cancellation depends on the current status of your order. Please contact us as soon as possible if you need to cancel an order.
Shipping & Delivery
How long does delivery take?
Delivery time depends on your location and the shipping method selected at checkout. You will receive the available delivery information when placing your order.
Do you ship across India?
We offer shipping based on the locations and delivery areas available through our website. Please check your address during checkout.
How can I track my order?
Once your order has been shipped, tracking information will be provided where applicable.
Returns & Exchange
Can I return or exchange my order?
Returns and exchanges are subject to our applicable return and exchange policy. Please contact us if you need assistance with your order.
What should I do if I receive a damaged product?
Please contact us as soon as possible after receiving your order and provide the required details so that we can assist you.
General Questions
How can I contact you?
You can reach us through the contact details provided on our Contact Us page. We will be happy to assist you with your questions.
Do you accept custom or special requests?
For custom or special requests, please contact us directly to discuss your requirements and availability.
Still Have Questions?
We're always happy to help. If you couldn't find the answer you're looking for, get in touch with us.
Contact Us