Categories

All collections

Orna One

Menu

FAQ

Need To Know

Frequently Asked Questions

Find answers to some of the most common questions about our jewellery, orders, care, shipping and more.

We're Here To Help

We want your shopping experience to be simple, comfortable and enjoyable. Browse the questions below to find the information you need.

About Our Jewellery

We offer a beautiful collection of traditional and contemporary oxidized jewellery inspired by Indian artistry and timeless designs.

Many of our designs can be styled for everyday wear as well as special occasions. We recommend following our jewellery care guidelines to help keep your pieces looking beautiful.

Oxidized jewellery naturally has a distinctive antique finish. Exposure to moisture, perfumes, chemicals and prolonged contact with sweat can affect its appearance over time.

Proper storage and care can help maintain the finish for longer.

Slight variations may occur between individual pieces, particularly in handcrafted designs. These small differences are part of the charm and character of handcrafted jewellery.

Jewellery Care

Keep your jewellery away from water, perfumes, lotions, sprays and harsh chemicals whenever possible.

After wearing, gently wipe the piece with a soft, dry cloth and store it in a dry place.

We recommend removing your jewellery before bathing, swimming or any activity involving prolonged exposure to water.

This helps protect the finish and overall appearance of the jewellery.

Store each piece in a clean, dry place away from direct moisture and humidity. Keeping pieces separately can also help prevent scratches and tangling.

Orders & Payment

Simply browse our collections, select the jewellery you love, add it to your cart and proceed through the checkout process.

If you need to modify or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.

Available payment methods will be shown during checkout. You can select the payment option that is available and convenient for you.

Shipping & Delivery

Delivery time may vary depending on your location and the availability of the product. The estimated delivery details will be provided during the order or shipping process.

When tracking is available for your shipment, the tracking information will be shared with you through the applicable order or shipping communication.

Shipping availability depends on the delivery location and the options available at checkout. Please enter your delivery address during checkout to see the available shipping options.

Returns & Exchange

Returns and exchanges are subject to our applicable Returns & Exchange Policy. Please review the policy before placing your order.

Please contact us as soon as possible after receiving your order and provide the required order details and photographs of the product and packaging.

Our team will review the issue and guide you through the next steps.

General Questions

You can reach us through the contact options provided on our website. We're always happy to help with questions about our jewellery, orders and products.

Explore our different collections based on your style and occasion. Traditional oxidized jewellery can be paired with ethnic outfits, festive looks and even contemporary styles.

If you couldn't find the answer you're looking for, please get in touch with us. We'd be happy to help you with your question.

Still Have Questions?

We're always happy to help. If you couldn't find the answer you're looking for, get in touch with us.

Contact Us